Terms of Use

1. Acceptance of These Terms

By accessing, browsing or otherwise using the website located at calvessianroyalretreat.com (the "Website"), you acknowledge that you have read, understood and agree to be legally bound by these Terms of Use (the "Terms") and by our Privacy Policy, which is incorporated herein by reference.

These Terms constitute a binding legal agreement between you ("you" or the "User") and (referred to throughout as "we", "us" or "the Operator"). If you do not agree to these Terms in their entirety, you must cease using the Website immediately.

We reserve the right to amend, update or replace these Terms at any time. The revised version will be published on this page with an updated effective date. Your continued use of the Website following the publication of any changes constitutes your acceptance of those changes. We therefore encourage you to review this page periodically.

2. Purpose of the Website

The Website is provided solely for the purpose of furnishing information about the facilities, accommodation, gaming and ancillary services offered at Calvessian Royal Retreat, a physical hotel-casino property located in Christchurch, New Zealand, and to allow Users to submit reservation enquiries and requests.

The Website does not offer any form of online gambling, wagering or real-money gaming. All gaming activities are conducted exclusively on the licensed premises of Calvessian Royal Retreat in accordance with applicable New Zealand law. Nothing on the Website constitutes an invitation or offer to participate in any gaming activity outside those premises.

The information published on the Website is intended for a general audience seeking to learn about our property, services and offers. It is not directed at any person in any jurisdiction where access to such information would be contrary to local law or regulation.

3. Permitted Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website strictly for your own personal, non-commercial purposes in connection with planning a stay or visit to Calvessian Royal Retreat.

3.1 You May

• Browse pages, read content and view images published on the Website;
• Submit reservation enquiries and contact forms for personal use;
• Download or print individual pages solely for your personal, non-commercial reference;
• Share links to publicly accessible pages of the Website using standard hyperlinks.

3.2 You Must Not

• Use the Website for any unlawful purpose or in any manner that violates applicable New Zealand or international law;
• Reproduce, distribute, sell, resell, sublicence or otherwise commercially exploit any content obtained from the Website without our prior written consent;
• Copy, scrape, crawl, index or data-mine the Website using automated tools, bots, spiders or similar technologies;
• Introduce any virus, malware, ransomware, trojan, worm or other harmful code to the Website or its underlying infrastructure;
• Attempt to gain unauthorised access to any server, database, account or network connected to the Website;
• Engage in any conduct that imposes an unreasonable or disproportionate load on the Website's infrastructure;
• Frame or mirror any part of the Website on any other website or digital platform without our express written authorisation;
• Misrepresent your identity or affiliation with any person or entity when using the Website;
• Use the Website to transmit unsolicited commercial communications or spam of any kind.

Any breach of these permitted-use provisions may result in immediate termination of your right to access the Website, and we reserve the right to pursue all available legal remedies.

4. Intellectual Property Rights

All content published on the Website, including but not limited to text, articles, descriptions, photography, illustrations, graphics, logos, trade marks, service marks, audio-visual material, page layouts, software code and underlying databases (collectively, the "Content"), is the exclusive property of or is used by us under licence from the respective rights holders.

The trade marks, service marks and trading names displayed on the Website, including Calvessian Royal Retreat and associated logos, are registered or unregistered marks owned by . Nothing in these Terms grants you any right or licence to use any trade mark, service mark or logo without our prior written consent.

Except as expressly permitted under Section 3 above or otherwise agreed in writing with us, you must not reproduce, republish, upload, post, transmit, distribute, adapt, translate, reverse-engineer or create derivative works from any part of the Content. Any unauthorised use of Content may constitute an infringement of copyright, trade mark or other intellectual property rights and may give rise to civil and criminal liability.

If you believe that any Content on the Website infringes your intellectual property rights, please contact us at info@calvessianroyalretreat.com with full details of your claim so that we may investigate.

5. Reservation Requests and Booking Process

The Website may allow you to submit accommodation reservation requests directly to our reservations team. By submitting a reservation request you acknowledge the following:

5.1 Request vs. Confirmed Booking

Submitting a reservation request via the Website does not automatically create a binding booking or guarantee the availability of any room type or rate. A reservation is only confirmed once you receive written confirmation from , either by email or other agreed means, setting out the confirmed dates, room type, rate and applicable terms.

5.2 Accuracy of Information

You are responsible for ensuring that all information you provide when submitting a reservation request, including your name, contact details, intended arrival and departure dates, number of guests and any special requirements, is accurate and complete. We accept no liability for any loss or inconvenience arising from inaccurate or incomplete information you provide.

5.3 Guest Eligibility

Accommodation reservations may only be made by individuals who are at least 18 years of age and who possess the legal capacity to enter into binding agreements under New Zealand law. By submitting a reservation request, you confirm that you meet these criteria.

5.4 Third-Party Booking Platforms

Where you make a reservation through an authorised third-party booking platform or travel agent, the terms and conditions of that platform or agent will also apply. We encourage you to review those terms before completing any booking. In the event of any conflict between those terms and these Terms, the specific booking confirmation issued by us or by the authorised platform will prevail in respect of the reservation itself.

6. Rates, Charges and Booking Terms

6.1 Published Rates

Room rates and any promotional offers displayed on the Website are quoted in New Zealand Dollars (NZD) and are inclusive of GST at the applicable rate unless otherwise stated. Rates are subject to change without notice and are only guaranteed upon receipt of written booking confirmation.

6.2 Rate Accuracy

We take reasonable steps to ensure that rates and offer details displayed on the Website are accurate at the time of publication. However, we reserve the right to correct any errors in pricing or description prior to issuing a booking confirmation. If an error is identified after confirmation has been issued, we will notify you promptly and offer you the option to proceed at the correct rate or to cancel without penalty.

6.3 Payment

Payment terms, including deposit requirements, payment due dates and accepted payment methods, will be set out in your booking confirmation. We reserve the right to request a valid payment guarantee at the time of booking.

6.4 Cancellation and Amendment

Cancellation and amendment policies vary by rate type and promotional offer. The specific policy applicable to your reservation will be clearly stated in your booking confirmation. The general framework is as follows:

Amendments to confirmed reservations are subject to availability and may result in a rate adjustment. Please contact our reservations team directly to discuss any amendments.

6.5 Check-In and Check-Out

Standard check-in time is from 15:00 NZST and standard check-out time is 11:00 NZST. Early check-in and late check-out may be available upon request and subject to availability; additional charges may apply. These times and any applicable charges will be confirmed at the time of your stay.

6.6 Property Rules

All guests are required to comply with the property rules, house policies and any directions issued by authorised staff of Calvessian Royal Retreat during their stay. Failure to do so may result in removal from the property without refund.

7. Age Restrictions

In accordance with New Zealand law and the policies of , access to the casino gaming floor and participation in any gaming activity at the property is strictly restricted to persons who are 18 years of age or older. This restriction applies at all times and without exception.

Valid photographic identification issued by a recognised authority (such as a New Zealand driver licence, New Zealand passport or other government-issued photo ID) may be requested at the entrance to the gaming area to verify age. Any person who is unable to produce satisfactory proof of age when requested will be denied entry to the gaming floor.

Parents and guardians are reminded of their responsibility to ensure that minors in their care do not access the gaming floor or participate in any gaming activities at the property.

The Website itself is not directed at persons under the age of 18, and we do not knowingly collect personal data from minors. If you are under 18, please do not use this Website or submit any personal information through it.

8. Responsible Gaming

is committed to promoting responsible gaming practices at its premises and takes its obligations under the Gambling Act 2003 (New Zealand) seriously. Gaming is intended to be an enjoyable form of entertainment, and we encourage all guests to approach gaming activities responsibly.

8.1 Our Commitment

We maintain a range of responsible gaming measures at our property, including trained staff who are able to assist guests, self-exclusion programmes and access to information about support resources available in New Zealand.

8.2 Self-Exclusion

Any individual who believes that their gaming behaviour may be causing them or others harm is encouraged to speak with a member of our staff or to contact us directly to discuss self-exclusion options. Self-exclusion is a voluntary arrangement under which an individual requests to be prohibited from entering the casino gaming area for a specified period.

8.3 Support Resources

A number of independent organisations in New Zealand provide confidential assistance and information to individuals and their families who may be concerned about gaming behaviour. We encourage anyone who feels they may need support to seek assistance from an appropriate New Zealand support service.

8.4 Gaming Principles

• Set a budget before you play and do not exceed it;
• Gaming should be treated as entertainment, not as a source of income;
• Do not chase losses;
• Take regular breaks and be aware of the time you spend gaming;
• Never borrow money to fund gaming activity.

If you have any questions about responsible gaming at Calvessian Royal Retreat, please contact us at info@calvessianroyalretreat.com.

9. External Links

The Website may contain hyperlinks to third-party websites, platforms or online resources that are not owned or controlled by . These links are provided solely for your convenience and for informational purposes.

We do not endorse, and have no control over, the content, privacy practices or terms of use of any third-party websites to which links are provided. We accept no responsibility or liability for the content, accuracy, legality or availability of any external website accessed via a link on the Website.

Your access to and use of any third-party website is entirely at your own risk and is governed by the terms and conditions and privacy policy of that third-party website. We recommend that you review the relevant terms and privacy policy before engaging with any external platform.

If you become aware of any link on the Website that you believe to be inappropriate, broken or potentially harmful, please notify us at info@calvessianroyalretreat.com.

10. Availability of the Website

We endeavour to ensure that the Website is available to Users at all times; however, we do not warrant or guarantee that the Website will be uninterrupted, error-free or free from technical defects at all times.

We reserve the right to suspend, withdraw, restrict or discontinue access to all or any part of the Website at any time and without notice, including for reasons of maintenance, upgrades, security, legal compliance or any other operational reason. We shall not be liable to you or to any third party for any loss or inconvenience arising from any such suspension, withdrawal or interruption of access.

You are responsible for ensuring that all persons who access the Website through your internet connection or device are aware of these Terms and comply with them.

We do not warrant that the Website or any content accessible through it is free from viruses or other harmful components. You are responsible for configuring your own technology to access the Website safely and we recommend the use of appropriate security software.

11. Limitation of Liability

11.1 General Disclaimer

The Website and all Content are provided on an "as is" and "as available" basis, without any warranty of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness or non-infringement, to the fullest extent permitted by applicable New Zealand law.

11.2 Exclusion of Liability

To the fullest extent permitted under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 and all other applicable New Zealand legislation, , its directors, officers, employees, agents and contractors shall not be liable for:

• Any direct, indirect, incidental, special, consequential, punitive or exemplary loss or damage arising out of or in connection with your use of, or inability to use, the Website;
• Any loss of data, revenue, profit, goodwill or anticipated savings arising from your use of the Website;
• Any inaccuracy or incompleteness in any Content published on the Website;
• Any unauthorised access to or alteration of your transmissions or data;
• Any conduct of any third party in connection with the Website;
• Any events beyond our reasonable control, including acts of nature, telecommunications failures, power outages or government actions.

11.3 Consumer Guarantees

Nothing in these Terms limits or excludes any guarantee, warranty, right or remedy that you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable legislation that cannot lawfully be excluded or limited. Where such legislation applies, our liability is limited to the extent permitted by that legislation.

11.4 Indemnity

You agree to indemnify, defend and hold harmless , its directors, officers, employees and agents from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms or your misuse of the Website.

12. Privacy and Personal Data

is committed to protecting the privacy and security of your personal data in accordance with the Privacy Act 2020 (New Zealand) and any other applicable privacy legislation.

When you use the Website, we may collect personal data including your name, contact details, reservation preferences and other information you voluntarily provide. We may also collect certain technical data relating to your device and browsing behaviour through the use of cookies and similar technologies.

We process your personal data only for lawful purposes, including processing reservation requests, communicating with you about your enquiry or stay, improving the Website and complying with our legal obligations. We do not sell your personal data to third parties.

In limited circumstances we may process special-category personal data where this is necessary and permitted by law.

Full details of how we collect, use, store, share and protect your personal data, your rights as a data subject under New Zealand law and how to exercise those rights are set out in our Privacy Policy, available on the Website.

For any privacy-related enquiries, please contact us at info@calvessianroyalretreat.com.

13. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of New Zealand.

The courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to the dispute resolution provisions set out in Section 14 below.

The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

14. Disputes and Complaints

14.1 Informal Resolution

In the event that you have a complaint or dispute arising from your use of the Website or in connection with a stay at Calvessian Royal Retreat, we encourage you to contact us in the first instance with a view to resolving the matter informally and expeditiously. We are committed to addressing all legitimate concerns in a fair and timely manner.

14.2 How to Contact Us

Please direct all complaints and dispute notifications in writing to:

Please include your full name, contact details, a clear description of the nature of your complaint and any supporting documentation. We will acknowledge receipt of your complaint within five (5) working days and will endeavour to provide a substantive response within twenty (20) working days.

14.3 Formal Proceedings

If a dispute cannot be resolved through the informal process described above within a reasonable period, either party may refer the matter to the appropriate courts of New Zealand in accordance with Section 13 of these Terms. Nothing in this Section prevents either party from seeking urgent or interim injunctive relief from a court of competent jurisdiction.

14.4 Regulatory Bodies

Nothing in these Terms limits your right to lodge a complaint with any applicable New Zealand regulatory authority, including the Department of Internal Affairs (in respect of gambling-related matters) or the Office of the Privacy Commissioner (in respect of privacy-related matters), where you consider that your statutory rights have been affected.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any specific booking confirmation or supplementary terms applicable to your reservation, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior representations, understandings and agreements, whether written or oral, relating to the same subject matter.

15.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void or unenforceable for any reason, that provision shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

15.3 No Waiver

Our failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision or of our ability to enforce it on any future occasion.

15.4 Assignment

You may not assign, transfer or sublicence any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any successor entity or in connection with a merger, acquisition or sale of all or substantially all of our assets, without your prior consent.

15.5 Force Majeure

We shall not be liable for any delay or failure to perform any obligation under these Terms where such delay or failure arises from circumstances beyond our reasonable control, including natural disasters, pandemic events, civil unrest, governmental actions, infrastructure failures or any other event of force majeure.

15.6 Language

These Terms are provided in English. In the event of any inconsistency between any translation and the English version, the English version shall prevail.

16. Contact Details

If you have any questions, concerns or requests relating to these Terms or to your use of the Website, please contact us using the details below:

We aim to respond to all written enquiries within five (5) working days of receipt.